Community Care Coordinator & Medical Support Specialist

U.S. Department of Veterans Affairs; Reno (NV); Presencial; USD 42.000 - 64.000; Tempo integral

Benefícios oferecidos por esta vaga

Telework available (Ad Hoc)

Resumo da vaga

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) within the VA Sierra Nevada Health Care System. The role supports eligibility, preferences, scheduling, and provider interaction for community care customers across a range of settings.

Responsibilities include coordinating with CC nurses and clinical staff, maintaining accurate schedules in CPRS/VistA, and resolving patient inquiries while safeguarding sensitive information.

Qualificações

• United States citizenship and English proficiency as required by VA policy.
• One year above high school or equivalent combination of education/experience.
• Minimum six months clerical/administrative experience related to customer service.

Responsabilidades

• Support consult teams using interdisciplinary coordinated care delivery models.
• Coordinate scheduling and patient referrals with community providers.
• Maintain appointment schedules and ensure continuity of care in CPRS/VistA.
• Respond to inquiries, resolve patient concerns, and document actions taken.
• Collaborate with CC Nurses and clinical staff to meet patient needs.
• Protect sensitive data and follow privacy regulations.

Conhecimentos

Effective communication

Interdisciplinary collaboration

Prioritization and organization

Customer service

Medical terminology

Electronic medical records navigation

Microsoft Office

Formação

High school graduate or equivalent

One year above high school

Clerical/administrative experience (6 months)

Ferramentas

CPRS

VistA

SharePoint

Outlook

Descrição da vaga

U.S. Department of Veterans Affairs is seeking an Advanced Medical Support Assistant (AMSA) within the VA Sierra Nevada Health Care System. The role supports eligibility, preferences, scheduling, and provider interaction for community care customers across a range of settings.

Responsibilities include coordinating with CC nurses and clinical staff, maintaining accurate schedules in CPRS/VistA, and resolving patient inquiries while safeguarding sensitive information.