Remote Medical Call Center Representative

St. Peter's Health Partners, Inc.; New York (NY); Remoto; USD 25.000 - 33.000; Tempo pieno

Descrizione del lavoro

St. Peter's Health Partners, Inc. is seeking a Call Center Representative I for the Medical Group, a remote, full-time role in the New York area. You will be the first point of contact, handling high-volume calls, scheduling appointments and coordinating with clinical staff to ensure timely patient care. Prior medical office or call center experience is preferred.

Excellent communication, accuracy and familiarity with patient records are essential for success in this role.

Competenze

• High-volume call center experience required or strongly preferred.
• Medical office experience highly preferred.
• Strong communication and interpersonal skills required.

Mansioni

• Answers incoming calls, assesses urgency, triages and directs calls; schedules appointments by protocol and coordinates scheduling with clinical personnel.
• Obtains patient registration information, verifies insurance eligibility, and prepares charts for visits per SPHPMA protocols.
• Answers telephone per etiquette guidelines, taking and relaying messages promptly.
• Schedules and confirms patient appointments; enters preliminary data into computer and confirms appointments per office protocols.
• May collect payments and ensure timely posting.
• Records messages for physicians and staff; routes through SPHPMA EMR system.
• Assists patients with MyChart questions and stays updated on FAQs.
• Accurately documents into SPHPMA systems.
• Maintains familiarity with physician offices, Billing Department and hours of operation to respond promptly.
• Assists patients and facilities with referrals, authorizations and requisitions per protocols.
• Accurately completes patient forms.

Conoscenze

Call Center experience

Medical office experience

Patient services

Formazione

High School Diploma or GED

Course work in insurance/billing / medical practice education

Descrizione del lavoro

St. Peter's Health Partners, Inc. is seeking a Call Center Representative I for the Medical Group, a remote, full-time role in the New York area. You will be the first point of contact, handling high-volume calls, scheduling appointments and coordinating with clinical staff to ensure timely patient care. Prior medical office or call center experience is preferred.

Excellent communication, accuracy and familiarity with patient records are essential for success in this role.