Call Center Representative - Remote

Trinity Health; New York (NY); Remote; USD 25,000 - 33,000; Full time

Job summary

Trinity Health’s St. Peter’s Health Partners Medical Group is seeking a Call Center Representative I to support a remote, high-volume patient contact center.

You will be the first point of contact for callers, triage needs, schedule appointments, and relay messages to clinical staff. Ideal candidates have prior call center or medical office experience, a high school diploma, and the ability to navigate the SPHPMA EMR system.

Qualifications

• High School Diploma or GED required.
• Course work in insurance/billing, medical practice education or seminars preferred.
• Minimum experience in patient services, medical reception, medical call center or other customer service environment.

Responsibilities

• Answers incoming calls and triages according to procedures to ensure quality patient care.
• Schedules patient appointments and coordinates with clinical staff for timely care.
• Verifies patient information, insurance eligibility, and maintains SPHPMA EMR records.
• Provides high level customer service to internal and external customers.
• Maintains familiarity with services and hours of operation to respond promptly.

Skills

Call Center Experience

Medical Office Experience

Education

High School Diploma or GED

Insurance/Billing coursework

Job description

Description

Call Center Representative I - Medical Group - Remote

Full Time

Employment Type

Full time

Shift

Day Shift

Description

Call Center Representative I - Medical Group - Remote

Full Time

If you are looking for a high-volume Call Center position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places.

Call Center Experience Highly Preferred.

Medical Office experience highly preferred.

Position Highlights

Quality of Life: Where career opportunities and quality of life converge

Advancement: Strong orientation program, generous tuition allowance and career development

Work/Life: Office Hours, Monday - Friday

What You Will Do

Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care. Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency. Provides a high level of customer service to all internal and external customers.

Essential Job Functions

• Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
• Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient’s arrival, if applicable.
• Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner.
• Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols.
• May collect payment(s) and ensures timely and accurate posting of payment.
• Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system.
• Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ’s.
• Accurately documents into SPHPMA systems.
• Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly.
• Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols.
• Accurately completes patient forms.

Education

ESSENTIAL QUALIFICATIONS:

High School Diploma or GED required.

Course work in insurance/billing, medical practice education or seminars are all preferred.

MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.

Pay Range: $18.50-23.90

Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.