Remote Medical Call Center Agent

Trinity Health; New York (NY); Remote; USD 25,000 - 33,000; Full time

Job summary

Trinity Health’s St. Peter’s Health Partners Medical Group is seeking a Call Center Representative I to support a remote, high-volume patient contact center.

You will be the first point of contact for callers, triage needs, schedule appointments, and relay messages to clinical staff. Ideal candidates have prior call center or medical office experience, a high school diploma, and the ability to navigate the SPHPMA EMR system.

Qualifications

• High School Diploma or GED required.
• Course work in insurance/billing, medical practice education or seminars preferred.
• Minimum experience in patient services, medical reception, medical call center or other customer service environment.

Responsibilities

• Answers incoming calls and triages according to procedures to ensure quality patient care.
• Schedules patient appointments and coordinates with clinical staff for timely care.
• Verifies patient information, insurance eligibility, and maintains SPHPMA EMR records.
• Provides high level customer service to internal and external customers.
• Maintains familiarity with services and hours of operation to respond promptly.

Skills

Call Center Experience

Medical Office Experience

Education

High School Diploma or GED

Insurance/Billing coursework

Job description

Trinity Health’s St. Peter’s Health Partners Medical Group is seeking a Call Center Representative I to support a remote, high-volume patient contact center.

You will be the first point of contact for callers, triage needs, schedule appointments, and relay messages to clinical staff. Ideal candidates have prior call center or medical office experience, a high school diploma, and the ability to navigate the SPHPMA EMR system.