Call Center Representative - Remote

NY_SPHP87 St. Peter's Health Partners Medical Associates, P.C.; Defreestville (NY); Remote; USD 25,000 - 33,000; Full time

Job summary

Trinity Health Corp. is seeking a Call Center Representative I - Medical Group for a remote full-time role. The position requires handling high-volume calls, triaging urgent issues, and coordinating patient scheduling with clinical staff.

Call center and medical office experience are highly preferred. The role offers a Monday–Friday schedule, with pay ranging from $18.50 to $23.90 per hour, depending on experience.

Qualifications

• High School Diploma or GED required; insurance/billing or medical practice education courses are preferred.
• Call Center or medical reception experience expected; patient services background a plus.
• Experience in a medical environment preferred but not required if candidates have others relevant skills.

Responsibilities

• Answers calls, triages urgency, and directs calls per established procedures for optimal patient care.
• Schedules patient appointments and coordinates with clinical staff to improve efficiency.
• Provides a high level of customer service to internal and external customers.
• Documents accurately in SPHPMA EMR system and maintains patient information.

Skills

Call Center experience

Medical office experience

Education

High School Diploma or GED

Tools

SPHPMA EMR

Job description

Employment Type: Full time Shift: Day Shift Description: Call Center Representative I - Medical Group - Remote Full Time If you are looking for a high-volume Call Center position, this could be your opportunity. Here at St. Peter's Health Partner's, we care for more people in more places. Call Center experience highly preferred. Medical Office experience highly preferred.

Position Highlights

• Quality of Life: Where career opportunities and quality of life converge
• Advancement: Strong orientation program, generous tuition allowance and career development
• Work/Life: Office Hours, Monday - Friday

What you will do

• Serves as a first point of contact for customers by phone, as well as a liaison between external customers and medical staff.
• Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal quality patient care.
• Schedules patient appointments, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
• Provides a high level of customer service to all internal and external customers.

ESSENTIAL JOB FUNCTIONS

1. Answers incoming calls, assesses the urgency of the call, appropriately triages and directs all calls according to established procedures to ensure optimal patient care; schedules appointments by protocol, communicates and coordinates scheduling with clinical personnel to optimize patient care and efficiency.
2. Obtains necessary patient registration information, verifies patient insurance eligibility, prepares charts for visits in accordance with SPHPMA protocols and notifies clinical staff of patient’s arrival, if applicable.
3. Answers telephone in accordance with SPHPMA telephone etiquette guidelines, taking and relaying messages in a timely manner.
4. Schedules and confirms patient appointments; obtains appropriate information, enters preliminary account data into computer and confirms appointments based on office protocols.
5. May collect payment(s) and ensures timely and accurate posting of payment.
6. Records messages for physician and staff accurately, with complete information required, and ensures that it is routed appropriately through Trinity Health SPHPMA Medical Group EMR system.
7. Assists patients with MyChart-related questions. Keeps current on updates, changes and FAQ’s.
8. Accurately documents into SPHPMA systems.
9. Maintains familiarity with physician office, Billing Department and all extended care location basic services and hours of operation to respond to customer requests accurately and promptly.
10. Assists patients and facilities with questions related to referrals, authorizations and requisitions per established protocols.
11. Accurately completes patient forms.

ESSENTIAL QUALIFICATIONS

EDUCATION: High School Diploma or GED required. Course work in insurance/billing, medical practice education or seminars are all preferred.

MINIMUM EXPERIENCE: Previous experience in a combination of patient services, medical reception, call/customer Call Center (medical environment) or other customer service environment.

Pay Range: $18.50-23.90 Pay is based on experience. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.

For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.