Remote Medical Billing Support Specialist

Remote Jobs; Mississippi; Remote; USD 16,000 - 23,000; Full time

Job summary

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate their billing questions with professionalism and care. This remote role serves residents across several states, including Mississippi, with standard daytime hours and a paid training period.

The position emphasizes accurate documentation, strong communication, and a patient-focused attitude to resolve billing inquiries and process payments over the phone.

Qualifications

• 1 year of call center or customer service/office experience.
• Strong verbal and written communication skills.
• Basic computer skills and the ability to learn new systems.
• Excellent attention to detail and accurate documentation skills.
• Ability to multitask and process information efficiently.
• A calm, professional approach when handling challenging calls.
• A patient-focused attitude and a commitment to quality customer service.

Responsibilities

• Answer inbound calls regarding patient statements, insurance payments, and account balances.
• Provide accurate information about patient accounts, billing history, and charges.
• Process credit card payments over the phone.
• Document call details, account inquiries, and actions taken.
• Escalate complex billing disputes and concerns to the appropriate department.
• Deliver friendly, professional service while handling sensitive billing questions.

Skills

Call center experience

Communication skills

Basic computer skills

Attention to detail

Multitasking

Calm, professional approach

Patient-focused attitude

Job description

Five Star Solutions is seeking a Medical Billing Customer Service Representative to help patients navigate their billing questions with professionalism and care. This remote role serves residents across several states, including Mississippi, with standard daytime hours and a paid training period.

The position emphasizes accurate documentation, strong communication, and a patient-focused attitude to resolve billing inquiries and process payments over the phone.