Remote Medical Billing & Support Specialist

AppleOne Employment Services; Phoenix (AZ); Remote; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Remote work

Contract assignment

Job summary

AppleOne Employment Services seeks an experienced Remote Medical Call Center Rep to support patient billing, insurance, payments, and account services on a contract basis. This remote role emphasizes accuracy, empathy, and compliance in a fast-paced healthcare environment.

The successful candidate will handle high-volume patient accounts, stay within first-call resolution targets, and adhere to HIPAA and other regulatory requirements while providing clear, professional communication to patients

Qualifications

• Minimum of 2 years of medical experience.
• Medical call center experience required.
• Revenue cycle knowledge and Epic software required.
• Strong communication and attention to detail.
• Must have reliable wired internet and pass a background screening.

Responsibilities

• Handle 60+ patient accounts daily via inbound calls, callbacks, occasional outbound calls, voicemail follow-up, and email responses.
• Assist patients with billing questions, account balances, insurance concerns, payments, payment plans, refunds, and account corrections.
• Review, verify, and document patient account information, including demographics, insurance details, billing updates, and financial assistance screening.
• Identify credit balances, coding concerns, insurance billing errors, and payment issues requiring correction or escalation.
• Maintain first-call resolution goals, quality standards, productivity, and an average call-handling time of ~7 minutes.
• Follow HIPAA, FDCPA, FCRA, collections laws, and company policies when handling patient and financial information.

Skills

Medical call center

Revenue cycle

Epic software

Communication skills

Typing 40 wpm

High school diploma

Wired internet

Education

High School Diploma

Tools

Epic

Word/Excel/Outlook

Job description

AppleOne Employment Services seeks an experienced Remote Medical Call Center Rep to support patient billing, insurance, payments, and account services on a contract basis. This remote role emphasizes accuracy, empathy, and compliance in a fast-paced healthcare environment.

The successful candidate will handle high-volume patient accounts, stay within first-call resolution targets, and adhere to HIPAA and other regulatory requirements while providing clear, professional communication to patients