Remote Medical Call Center Rep

AppleOne Employment Services; Phoenix (AZ); Remote; USD 49,594,000 - 57,859,000; Full time

Benefits offered by this job

Remote work

Contract assignment

Job summary

AppleOne Employment Services seeks an experienced Remote Medical Call Center Rep to support patient billing, insurance, payments, and account services on a contract basis. This remote role emphasizes accuracy, empathy, and compliance in a fast-paced healthcare environment.

The successful candidate will handle high-volume patient accounts, stay within first-call resolution targets, and adhere to HIPAA and other regulatory requirements while providing clear, professional communication to patients

Qualifications

• Minimum of 2 years of medical experience.
• Medical call center experience required.
• Revenue cycle knowledge and Epic software required.
• Strong communication and attention to detail.
• Must have reliable wired internet and pass a background screening.

Responsibilities

• Handle 60+ patient accounts daily via inbound calls, callbacks, occasional outbound calls, voicemail follow-up, and email responses.
• Assist patients with billing questions, account balances, insurance concerns, payments, payment plans, refunds, and account corrections.
• Review, verify, and document patient account information, including demographics, insurance details, billing updates, and financial assistance screening.
• Identify credit balances, coding concerns, insurance billing errors, and payment issues requiring correction or escalation.
• Maintain first-call resolution goals, quality standards, productivity, and an average call-handling time of ~7 minutes.
• Follow HIPAA, FDCPA, FCRA, collections laws, and company policies when handling patient and financial information.

Skills

Medical call center

Revenue cycle

Epic software

Communication skills

Typing 40 wpm

High school diploma

Wired internet

Education

High School Diploma

Tools

Epic

Word/Excel/Outlook

Job description

Job Summary

We are seeking an experienced Remote Medical Call Center Rep for a contract opportunity supporting patient billing, insurance, payment, and account service needs. This role is ideal for a healthcare customer service professional with medical call center experience, revenue cycle knowledge, and confidence navigating patient financial questions in a fast-paced environment.

This remote position offers a consistent weekday schedule and the opportunity to support patients with professionalism, accuracy, and empathy. Candidates who enjoy structured workflows, clear performance expectations, teamwork, and meaningful patient support will be well aligned with this role. Success in this position requires strong communication, attention to detail, and the ability to resolve patient account questions efficiently while maintaining compliance with healthcare regulations.

Key Responsibilities

• Handle 60 or more patient accounts daily through inbound calls, callbacks, occasional outbound calls, voicemail follow-up, and email responses.
• Assist patients with billing questions, account balances, insurance concerns, payments, payment plans, refunds, and account corrections.
• Review, verify, and document patient account information, including demographics, insurance details, billing updates, and financial assistance screening.
• Identify credit balances, coding concerns, insurance billing errors, and payment issues requiring correction or escalation.
• Maintain first-call resolution goals, quality standards, productivity expectations, and an average call-handling time of approximately seven minutes.
• Follow HIPAA, FDCPA, FCRA, collections laws, and company policies when handling patient and financial information.

Compensation and Benefits

• Pay: $18.00 per hour.
• Job Type: Contract/Temporary.
• Schedule: Monday through Friday, 8:00 AM to 5:00 PM PST.
• Work Location: Remote.
• Candidates must provide their own computer, one additional monitor, webcam, wired headset, hardwired internet connection, and private workspace.

Required Qualifications and Skills

• Support patient billing, payment, insurance, and account inquiries in a medical call center setting.
• Process account updates, billing corrections, refunds, payment transfers, and payment arrangements.
• Review patient accounts for accuracy, documentation, insurance issues, and possible financial assistance needs.
• Maintain call center productivity, quality, compliance, and service standards.
• Minimum of 2 years of medical experience required.
• Medical call center experience required.
• Revenue cycle experience and knowledge of Epic or similar medical software required.
• Strong understanding of HMO, PPO, coinsurance, insurance billing, and patient financial services.
• High school diploma or equivalent required.
• Ability to type at least 40 words per minute.
• Basic computer proficiency, including Microsoft Word, Excel, and Outlook.
• Strong verbal and written communication skills with professional telephone etiquette.
• Excellent attention to detail, organization, follow-up, and multitasking ability.
• Ability to work in a fast-paced call center environment and remain seated at a workstation for extended periods.
• Must have reliable hardwired internet, with Wi‑Fi not accepted.
• Internet speed must be at least 100 Mbps download and 10 Mbps upload.
• Must provide a computer, one additional monitor for a dual-monitor setup, webcam, wired headset that plugs directly into the computer, and a private, quiet workspace.
• Wireless headsets are not accepted.
• Must successfully pass a criminal history screening.
• Candidates should be prepared to complete an internet speed test on the computer they will use for work and provide screenshots showing download and upload speeds.

Preferred Qualifications

• Knowledge of medical terminology, medical coding, hospital operations, and healthcare financial services.
• Experience identifying coding issues, insurance billing errors, and credit balance concerns.
• Prior experience supporting patients in a healthcare billing, collections, or revenue cycle environment.

Equal Opportunity Employer / Disabled / Protected Veterans

• The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
• We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
• AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
• We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.