Remote Medical Billing & Patient Support Specialist

Rotech Healthcare Inc.; Murray (KY); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Generous paid time off

Medical, prescription, dental, and vis

401(k), HSA, and FSA

Job summary

Rotech Healthcare Inc. seeks a Customer Support Specialist to join the CPAP Centralized Care Team. This fully remote role handles new patient intake, insurance verification, and coordination of respiratory therapy services from home.

You will support patients, coordinate with field locations and internal teams, and ensure compliance with insurance rules while maintaining accurate records in our systems.

Qualifications

• High school diploma or GED required.
• Experience with medical equipment preferred.
• Experience with medical billing practices and billing reimbursement preferred.
• Experience in healthcare administration, patient intake, or insurance verification preferred.
• One year of related work experience preferred.
• Medical terminology preferred.

Responsibilities

• Conduct patient satisfaction calls and advocate for patients to resolve concerns.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Educate patients on CPAP therapy and related products.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations.
• Manage new order intake, ensuring accuracy in clinical, billing, and care documentation.
• Verify insurance eligibility and obtain authorization for services and equipment as needed.
• Work within proprietary systems to manage patient records and coordinate care remotely.

Skills

Numerical skills

English comms

Verbal & written

Confidentiality

Multi-tasking

Time management

Teamwork

Education

High school diploma or GED

Medical equipment exp

Medical billing exp

Healthcare administration

1 year of experience

Medical terminology

Tools

eIntake

IMBS

Job description

Rotech Healthcare Inc. seeks a Customer Support Specialist to join the CPAP Centralized Care Team. This fully remote role handles new patient intake, insurance verification, and coordination of respiratory therapy services from home.

You will support patients, coordinate with field locations and internal teams, and ensure compliance with insurance rules while maintaining accurate records in our systems.