Remote CPAP Care Specialist - Patient Support & Billing

Rotech Healthcare Inc.; United States; Remote; USD 32,000 - 42,000; Full time

Benefits offered by this job

Remote work

Paid time off

Health benefits

Job summary

Rotech Healthcare Inc. is seeking a detail-oriented Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role handles patient intake, insurance verification, and coordination of respiratory therapy services from home.

The ideal candidate has healthcare experience, strong communication skills in English, and the ability to work independently in a fast-paced environment. Competitive benefits and a supportive team await.

Qualifications

• High school diploma or GED equivalent, required.
• Healthcare experience preferred.
• One year of related work experience preferred.
• Medical terminology preferred.

Responsibilities

• Conduct patient satisfaction calls and resolve concerns.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Educate patients on CPAP therapy and products.
• Verify insurance eligibility and obtain authorization for services and equipment.
• Manage new order intake and ensure accuracy in clinical, billing and care-related documentation.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Serve as the first line of support for patients, referral sources, and internal teams.
• Work independently in a remote environment.

Skills

English proficiency

Attention to detail

Multi-tasking

Education

High school diploma

Tools

Outlook

Word

Excel

Job description

Rotech Healthcare Inc. is seeking a detail-oriented Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role handles patient intake, insurance verification, and coordination of respiratory therapy services from home.

The ideal candidate has healthcare experience, strong communication skills in English, and the ability to work independently in a fast-paced environment. Competitive benefits and a supportive team await.