Remote Medical Billing & Customer Support Specialist

RevCycle, Inc. (Healthcare Business Services, Inc.); Kansas City (MO); Hybrid; USD 36,000 - 48,000; Full time

Job summary

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to handle billing and insurance inquiries. You will respond to patients and external parties via calls and written messages, offering payment options and resolving balances with empathy and accuracy.

The role supports both company and client guidelines, operating in a hybrid office/home environment and focusing on timely payment resolution and customer satisfaction.

Qualifications

• Minimum high school diploma or GED.
• Experience in call center and healthcare customer service preferred.
• Clear verbal and written communication; professional etiquette.
• Ability to navigate multiple computer systems and keys.
• Familiarity with medical billing basics.

Responsibilities

• Take inbound and outbound calls from patients, law offices, insurance companies and other partners to resolve billing and insurance issues.
• Provide explanations of balances and assist with payment options or arrangements.
• Follow client guidelines and company policies to achieve KPIs and accurate documentation.
• Navigate client systems to access and update account information and notes.

Skills

Call center experience

Healthcare billing knowledge

Clear communication

Typing speed

Multitasking

PHI handling

Education

High School Diploma or GED

Tools

Artiva

Cerner Soarian

EPIC

Job description

RevCycle, Inc. (Healthcare Business Services, Inc.) is seeking a Customer Service Representative to handle billing and insurance inquiries. You will respond to patients and external parties via calls and written messages, offering payment options and resolving balances with empathy and accuracy.

The role supports both company and client guidelines, operating in a hybrid office/home environment and focusing on timely payment resolution and customer satisfaction.