Remote Medical Assistant - Patient Care & EHR Liaison

Vail Health Hospital; Phoenix (AZ); Remote; USD 32,000 - 43,000; Full time

Benefits offered by this job

Wellbeing reimbursement funds

403(b) contribution eligibility

Job summary

Vail Health Hospital is seeking a patient care support role to assist providers and clinical teams with patient care, documentation, and administrative duties. The position emphasizes HIPAA compliance, accurate EHR entries, and timely handling of patient communications.

Responsibilities include fielding patient calls, managing portal messages, processing refill requests, and coordinating with providers. PRN benefits include wellbeing reimbursements and 403(b) eligibility.

Qualifications

• Knowledge of medical terminology, HIPAA compliance, OSHA rules.
• 2 years of experience with patient care and admin duties preferred.

Responsibilities

• Answer patient phone calls and voicemails promptly and professionally.
• Manage patient portal and EHR messages within established timeframes.
• Coordinate with providers and team on patient questions.
• Process refill requests following workflow and flags for provider review when needed.
• Maintain accurate documentation in patient records.
• Communicate with clinical care team as needed.
• Demonstrate Just Culture and organizational values.
• Maintain HIPAA compliance at all times.

Skills

HIPAA compliance

OSHA rules

Medical terminology

Medical equipment

Patient care

Education

Certified Medical Assistant (CMA)

Registered Medical Assistant (RMA)

National Certified Medical Assistant (NCMA)

Certified Clinical Medical Assistant (CCMA)

Medical Assistant Certification (MAC)

Nationally Registered Certified Medical Assistant

Tools

EHR system

Job description

Vail Health Hospital is seeking a patient care support role to assist providers and clinical teams with patient care, documentation, and administrative duties. The position emphasizes HIPAA compliance, accurate EHR entries, and timely handling of patient communications.

Responsibilities include fielding patient calls, managing portal messages, processing refill requests, and coordinating with providers. PRN benefits include wellbeing reimbursements and 403(b) eligibility.