Remote Medicaid Member Support Specialist (Iowa)

Conduent; Iowa; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Full-time schedule

PerkSpot employee discount program

Comprehensive benefits options

Job summary

Conduent is seeking a Remote - Call Center Customer Service Representative to support Medicaid Member Services for the State of Iowa. This role requires residency in Iowa and will serve as the first point of contact for applicants, beneficiaries, and enrollees by phone.

The position offers paid training, equipment provided, and a full-time schedule (40 hours/week) with benefits. Training starts January 25th, 2027, with shifts Monday through Friday 8:00 AM–5:00 PM.

Qualifications

• High school diploma or GED is required.
• Basic understanding of a call center or customer service environment.
• Strong problem-solving and analytical skills.
• Ability to work with people from diverse backgrounds.
• Ability to complete the required background process.

Responsibilities

• Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Enter enrollment information into a web-based system for applications by telephone.
• Maintain knowledge of Iowa Family Care rules and policies.
• Deliver professional and empathetic customer service while guiding program information.

Skills

Strong typing

Grammar

Communication skills

Empathy

Diversity awareness

Education

High school diploma or GED

Job description

Conduent is seeking a Remote - Call Center Customer Service Representative to support Medicaid Member Services for the State of Iowa. This role requires residency in Iowa and will serve as the first point of contact for applicants, beneficiaries, and enrollees by phone.

The position offers paid training, equipment provided, and a full-time schedule (40 hours/week) with benefits. Training starts January 25th, 2027, with shifts Monday through Friday 8:00 AM–5:00 PM.