Remote Medicaid Member Support Specialist

Conduent, Inc.; Oregon; Hybrid; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Full benefits

Career growth opportunities

Paid holidays & PTO

Job summary

Conduent, Inc. is seeking a Remote Call Center Customer Service Representative focused on Iowa Medicaid. This full-time role offers paid training, 40 hours per week, and equipment provided from Des Moines, IA.

As a CSR, you will provide one-on-one telephone assistance to applicants and beneficiaries, document enrollment requests, and enter data into a web-based system while adhering to program policies. Start date January 25th, 2027, with growth opportunities.

Qualifications

• High school diploma or GED.
• Background in a call center or customer service environment.
• Strong problem-solving and analytical skills.
• Ability to work with people from diverse backgrounds.
• Ability to complete the required background process.

Responsibilities

• Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Enter enrollment information into a web-based system for customers applying for the program by telephone.
• Maintain knowledge of Iowa Family Care rules, guidelines, and related program policies.
• Deliver professional and empathetic customer service while helping individuals navigate program information.
• Navigate computer systems and web-based applications to support enrollment and inquiries.

Skills

Customer service

Communication

Typing

Grammar

Analytical thinking

Education

High school diploma or GED

Job description

Conduent, Inc. is seeking a Remote Call Center Customer Service Representative focused on Iowa Medicaid. This full-time role offers paid training, 40 hours per week, and equipment provided from Des Moines, IA.

As a CSR, you will provide one-on-one telephone assistance to applicants and beneficiaries, document enrollment requests, and enter data into a web-based system while adhering to program policies. Start date January 25th, 2027, with growth opportunities.