Care Management Support Coordinator II

Iowa Total Care; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Iowa Total Care is seeking a dedicated Care Management Support Coordinator II to provide administrative support for care management activities. This remote position is ideal for candidates who enjoy assisting members, coordinating services, and supporting healthcare operations.

The successful candidate will serve as a key point of contact for members, providers, and internal teams by handling inquiries, scheduling services, maintaining records, and connecting individuals with healthcare

Qualifications

• High School Diploma or GED is required.
• 1–2 years of related work experience.
• Strong communication and customer service skills.
• Ability to work remotely while maintaining productivity and confidentiality.

Responsibilities

• Conduct outreach to members through phone calls to support care plan activities, scheduling, education, and service coordination.
• Assist members in accessing health plan resources and community support services.
• Respond to member and provider inquiries, requests, and concerns regarding care procedures and services.
• Support member onboarding activities, including sending welcome letters, correspondence, and educational materials.
• Maintain accurate non-clinical member records while ensuring compliance with state and regulatory requirements.
• Provide information about available benefits and community resources to address Social Determinants of Health (SDOH) needs.
• Coordinate with providers and internal teams to support quality customer service delivery.
• Perform additional administrative duties as assigned.

Skills

Communication skills

Customer service

Organization & detail

Remote work

Education

High School Diploma or GED

Job description

Iowa Total Care is seeking a dedicated and organized Care Management Support Coordinator II to provide administrative support for care management activities. This remote position is ideal for candidates who enjoy assisting members, coordinating services, and supporting healthcare operations.

The successful candidate will serve as a key point of contact for members, providers, and internal teams by handling inquiries, scheduling services, maintaining records, and connecting individuals with healthcare resources. Candidates with experience in Medicaid waiver programs and care coordination are encouraged to apply.

Key Responsibilities

• Conduct outreach to members through phone calls to support care plan activities, scheduling, education, and service coordination.
• Assist members in accessing health plan resources and community support services.
• Respond to member and provider inquiries, requests, and concerns regarding care procedures and services.
• Support member onboarding activities, including sending welcome letters, correspondence, and educational materials.
• Maintain accurate non-clinical member records while ensuring compliance with state and regulatory requirements.
• Provide information about available benefits and community resources to address Social Determinants of Health (SDOH) needs.
• Coordinate with providers and internal teams to support quality customer service delivery.
• Perform additional administrative duties as assigned.

Requirements

• High School Diploma or GED is required.
• 1–2 years of related work experience.
• Strong communication and customer service skills.
• Ability to handle member inquiries and provide effective support.
• Strong organizational skills with attention to detail.
• Ability to work remotely while maintaining productivity and confidentiality.

Strong knowledge of:

• Healthcare customer support and care coordination
• Member outreach and administrative processes
• Community resources and healthcare benefits