Remote Medicaid Member Support Specialist

Conduent, Inc.; New York (NY); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid Training

Equipment provided

Full benefits

Career growth opportunities

PerkSpot discount program

Paid time off

Job summary

Conduent is hiring a Remote Call Center Customer Service Representative to support the Iowa Medicaid Program. You will provide one-on-one telephone assistance to applicants and enrollees and document enrollment requests in a web-based system.

This full-time role includes paid training, equipment provided at Des Moines, IA, and 40-hour weeks. Start date Jan 25, 2027. You must reside in Iowa and pass a background check. Shifts are Mon-Fri 8:00 AM–5:00 PM with additional scheduling as needed.

Qualifications

• High school diploma or GED.
• Basic understanding of a call center or customer service environment and quality monitoring processes.
• Strong problem-solving and analytical skills.
• Ability to achieve results through knowledge, empathy, and commitment.
• Ability to work effectively with people from diverse backgrounds.
• Ability to successfully complete the required background process.

Responsibilities

• Provide one-on-one telephone assistance to applicants, beneficiaries, and enrollees.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based system for customers applying for the program by telephone.
• Maintain knowledge of Iowa Family Care rules, guidelines, and related program policies.
• Provide clear, complete, accurate, and objective information based on program requirements.
• Deliver professional and empathetic customer service while helping individuals navigate program information.

Skills

Customer service

Telephone etiquette

Typing / grammar

Empathy

Communication

Education

High school diploma or GED

Job description

Conduent is hiring a Remote Call Center Customer Service Representative to support the Iowa Medicaid Program. You will provide one-on-one telephone assistance to applicants and enrollees and document enrollment requests in a web-based system.

This full-time role includes paid training, equipment provided at Des Moines, IA, and 40-hour weeks. Start date Jan 25, 2027. You must reside in Iowa and pass a background check. Shifts are Mon-Fri 8:00 AM–5:00 PM with additional scheduling as needed.