Remote Care Management Support Coordinator II

Iowa Total Care; Iowa; Remote; USD 25,000 - 33,000; Full time

Job summary

Iowa Total Care is seeking a Care Coordination Support Specialist to work remotely from anywhere in Iowa, with a predictable Monday–Friday 8:00 a.m.–5:00 p.m. schedule. You will serve as a liaison with members, providers and staff to resolve issues and document records per state and regulatory guidelines.

Ideal candidates have 1–2 years of related experience, enjoy connecting with members, and can support care coordination. Medicaid waiver experience is a plus.

Qualifications

• Requires a High School diploma or GED.
• Requires 1–2 years of related experience.
• Medicaid waiver experience is a plus.

Responsibilities

• Provides outreach to members via phone to support care plan steps and education.
• Assists members to connect with health plan and community resources.
• Serves as frontline support for member/provider inquiries.
• Manages onboarding and day-to-day administrative duties including welcome letters and program materials.
• Documents and maintains non-clinical member records per state and regulatory requirements.
• Refers to benefits/resources to address Social Determinants of Health (SDOH) needs.
• Supports compliance with policies and standards.

Skills

Customer service

Communication

Care coordination

Education

High School diploma or GED

Job description

Iowa Total Care is seeking a Care Coordination Support Specialist to work remotely from anywhere in Iowa, with a predictable Monday–Friday 8:00 a.m.–5:00 p.m. schedule. You will serve as a liaison with members, providers and staff to resolve issues and document records per state and regulatory guidelines.

Ideal candidates have 1–2 years of related experience, enjoy connecting with members, and can support care coordination. Medicaid waiver experience is a plus.