Remote Care Coordination Specialist II

Centene Management Company LLC; United States; Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedule: remote, hybrid

Job summary

Centene Corp. is seeking a remote Care Coordination Support role based in Iowa. The position supports administrative care management activities, including outreach, inbound calls, and scheduling services for members and providers.

The candidate will join a team focused on connecting members with resources, onboarding, and maintaining accurate member records in line with regulatory guidelines. 1–2 years of experience preferred; Medicaid waiver familiarity is a plus.

Qualifications

• Requires a High School diploma or GED.
• Requires 1 - 2 years of related experience.

Responsibilities

• Outreach to members via phone to support care plan steps and schedule services.
• Provide guidance to members on resources and education for member and provider.
• Serve as front-line support for member/provider inquiries or concerns and explain care plan procedures.
• Support member onboarding and daily administrative duties including sending welcome letters and program materials.
• Document and maintain non-clinical member records per state and regulatory requirements.
• Identify Social Determinants of Health (SDOH) needs and refer to appropriate resources.
• Perform other duties as assigned and comply with policies and standards.

Skills

Communication skills

Customer service

Phone etiquette

Care coordination

Education

High School diploma or GED

Job description

Centene Corp. is seeking a remote Care Coordination Support role based in Iowa. The position supports administrative care management activities, including outreach, inbound calls, and scheduling services for members and providers.

The candidate will join a team focused on connecting members with resources, onboarding, and maintaining accurate member records in line with regulatory guidelines. 1–2 years of experience preferred; Medicaid waiver familiarity is a plus.