Remote Care Coordination Support Specialist II

Centene Corporation; Iowa; Hybrid; USD 42,000 - 54,000; Full time

Job summary

Centene Corp. is seeking a remote Care/Administrative Support role based in Iowa, with a Monday–Friday 8:00 a.m.–5:00 p.m. schedule. The role emphasizes outreach to members, scheduling services, onboarding, and maintaining member records in compliance with state guidelines.

Applicants typically have 1–2+ years of related experience and a High School diploma or GED. Medicaid waiver experience is a plus, and the company offers comprehensive benefits and flexible work arrangements.

Qualifications

• Strong customer service and communication skills.
• Experience supporting care coordination or health plan enrollment is a plus.
• Ability to navigate scheduling and outreach processes with accuracy.

Responsibilities

• Outreach to members via phone to support care plan steps and scheduling.
• Assist members and providers with questions and resources.
• Support onboarding and distribute educational materials to members and providers.
• Document and update non-clinical member records per state and regulatory guidelines.
• Refer to community resources to address Social Determinants of Health (SDOH).

Skills

Customer service

Communication

Education

High School diploma or GED

Job description

Centene Corp. is seeking a remote Care/Administrative Support role based in Iowa, with a Monday–Friday 8:00 a.m.–5:00 p.m. schedule. The role emphasizes outreach to members, scheduling services, onboarding, and maintaining member records in compliance with state guidelines.

Applicants typically have 1–2+ years of related experience and a High School diploma or GED. Medicaid waiver experience is a plus, and the company offers comprehensive benefits and flexible work arrangements.