Remote Medicaid Member Support Specialist

Talentify; Mandeville (LA); Remote; USD 18,000 - 25,000; Full time

Benefits offered by this job

Work from home

Job summary

Struction Solutions is seeking a Remote Customer Service Representative to support Louisiana Medicaid members. You will answer inbound calls, explain enrollment options, process requests, and provide courteous, unbiased assistance from home, using your own equipment and a reliable internet connection. Typical schedule is Monday–Friday, 9:00 a.m.–6:15 p.m.

Eastern, with training and nesting periods. This temporary assignment offers work-from-home with the possibility to extend up to six months,

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service experience in a call center.
• Strong written and verbal communication skills.
• Excellent active-listening and customer-service abilities.
• Comfortable using computers and multiple systems.
• Ability to work independently and as part of a team.

Responsibilities

• Answer incoming calls from Louisiana Medicaid members and potential members.
• Assist members with selecting a health plan and indicating a primary care provider preference.
• Explain how to access services through Louisiana Medicaid managed care programs.
• Process enrollments, disenrollments, and other member inquiries.
• Educate members about managed care, the 90-day choice period, and annual enrollment.
• Document member questions and resolutions accurately.
• Maintain knowledge of program policies and changes.
• Protect member confidentiality and provide unbiased assistance.
• Escalate concerns to a Lead Agent or Supervisor.

Skills

Customer service

Call center

Communication

Active listening

Multitasking

Education

High school diploma or equivalent

Associate degree or equivalent experience preferred

Job description

Struction Solutions is seeking a Remote Customer Service Representative to support Louisiana Medicaid members. You will answer inbound calls, explain enrollment options, process requests, and provide courteous, unbiased assistance from home, using your own equipment and a reliable internet connection. Typical schedule is Monday–Friday, 9:00 a.m.–6:15 p.m.

Eastern, with training and nesting periods. This temporary assignment offers work-from-home with the possibility to extend up to six months,