Remote Medicaid Customer Support Specialist

MaziCTools; United States; Remote; USD 23,419 - 34,646; Full time

Benefits offered by this job

Full range of medical, dental, and vision benefits

401(k) retirement savings plan

Paid time off and vacation pay

Job summary

MaziCTools is seeking a Remote Customer Service Representative to assist Aetna Medicaid members and providers. The role includes answering inquiries about eligibility, benefits, and services.

Candidates must live within 50 miles of Charleston, WV, be effective communicators, and meet strict attendance and performance standards. A comprehensive benefits package is included, along with a competitive hourly pay range of $17.00 to $25.15.

Qualifications

• Must live within 50 miles of Charleston, WV and commute when necessary.
• Strong verbal and written communication skills.
• Ability to meet performance standards and attendance requirements.

Responsibilities

• Answer incoming calls and respond to member and provider inquiries.
• Use company-provided equipment and follow training schedules.
• Adhere to strict work hours and production schedules.

Skills

Effective communication

Customer service skills

Self-sufficiency while working remote

Job description

MaziCTools is seeking a Remote Customer Service Representative to assist Aetna Medicaid members and providers. The role includes answering inquiries about eligibility, benefits, and services.

Candidates must live within 50 miles of Charleston, WV, be effective communicators, and meet strict attendance and performance standards. A comprehensive benefits package is included, along with a competitive hourly pay range of $17.00 to $25.15.