Call Center Representative - Medicaid Member Support (Bilingual English/Spanish)

Conduent; Orangeburg (SC); Remote; USD 20,000 - 28,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Paid time off and holidays

Paid training

Job summary

Conduent is hiring a Call Center Representative for Medicaid Member Support in a remote role within 60 miles of Columbia, SC. The position is full-time, 40 hours weekly, with a pay rate of $17.50 per hour and bi-weekly pay.

You will handle escalated inquiries, provide high-quality service in a fast-paced environment, document calls, and guide members through applications and status updates while adhering to policies and performance goals.

Qualifications

• Minimum 1 year call center or telephone customer service experience.
• Bilingual English/Spanish preferred.
• Strong customer service, communication and problem-solving skills.

Responsibilities

• Respond to Medicaid member inquiries in a call center using scripts.
• Gather information, assess needs, research, resolve inquiries, and document calls.
• Explain member eligibility and assist with Medicaid applications and status updates.
• Follow policies for call handling and escalations.
• Navigate across multiple screens and applications to gather information.
• Utilize multiple systems to document data.

Skills

Customer service

Call center experience

Bilingual English/Spanish

Problem solving

Multisystem navigation

Education

High School Diploma

Tools

Multiple software systems

Job description

Call Center Representative – Medicaid Member Support (Bilingual English/Spanish)

Location: Remote - South Carolina (Must reside within a 60-mile radius of Columbia, SC).

Pay Rate: $17.50 per hour (Bi-weekly pay).

Employment Type: Full-time (40 hours per week).

Shift Information: 40 hours per week.

We're hiring a Call Center Representative-Medicaid Member Support (Bilingual English/Spanish), where you'll play a key role in delivering exceptional customer service and resolving complex customer inquiries. In this position, you will handle escalated customer issues, provide high-quality service support in a fast-paced call center environment. Your assistance will make a positive difference in the organization you support. You will be able to provide successful administration and resolve inquiries and deliver positive customer experience while meeting performance goals.

Key Responsibilities

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and document calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.
• Utilizes 5 systems to gather information and document up to 3 systems.

Requirements

• Must be 18 years of age or older.
• Have a High School Diploma or an equivalent of education required.
• Have legal authorization to work permanently in the United States without requiring a visa transfer or visa sponsorship.
• Customer service or call center experience preferred.
• Must pass the Call Center - Service Skills Assessment and Internet Speed test.
• A minimum of 1-year call center experience in telephone customer service or related experience.
• Computer literacy and ability to use multiple programs and navigate multiple screens.
• Strong customer service, communication, and problem-solving skills.
• Experience handling escalated customer concerns and complex issues.
• One year of medical insurance or medical office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.
• Previous call center or customer service experience.
• Experience handling inbound customer support calls.
• Bilingual skills in English/Spanish preferred.

Benefits & Perks

• Benefits from day one (medical, dental, vision) for eligible roles.
• Paid time off and holidays.
• Paid training.
• Equipment provided.
• Career growth and advancement opportunities.
• Training is 4 weeks (8:30 am - 5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.
• Full-time schedule (40 hrs).

Additional Information

Pay Rate is $17.50 per hour (Bi-weekly pay), which may be your state's minimum wage.

For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $17.50 per hour, which may be below your state's minimum wage. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

We are currently NOT hiring in the following geographies, including but not limited to: