Call Center Representative – Medicaid Member Support

Conduent; United States; Remote; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid training

Equipment provided

Full benefits package

Employee discount program

Job summary

Conduent is seeking a Call Center Representative for Medicaid Member Support. This remote role requires residing within 60 miles of Columbia, SC, with a starting pay of $16.00 per hour and a full-time schedule (40 hrs/week).

Training lasts 4 weeks, with 8:30 am-5:00 pm EST hours, after which an 8-hour shift during hours of operation follows. The position includes paid training, equipment provided, and a comprehensive benefits package.

Qualifications

• Must be 18+ years old with a high school diploma or GED.
• Minimum 1 year of call center or related customer service experience.
• Computer literacy and ability to use multiple programs.
• Must pass pre-employment screening.
• Must pass Call Center – Service Skills Assessment and Internet Speed test.

Responsibilities

• Answer calls and provide product information to Medicaid members.
• Gather information, assess caller needs, research, resolve inquiries, document calls.
• Explain member eligibility and help with Medicaid applications and status updates.
• Follow policies on call handling and escalation procedures.
• Advocate for Medicaid members to ensure needs are met.
• Navigate multiple screens across applications to retrieve information.

Skills

Call center experience

Medical insurance knowledge

Communication skills

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Call Center Representative – Medicaid Member Support

Location: Remote-South Carolina (Must reside within a 60-mile radius of Columbia, SC)

Pay is $16.00 Hourly

Full-time schedule (40 hrs. per week)

No Weekends

Equipment provided.

Paid training

Training is 4 weeks (8:30 am-5:00 pm EST) After training the working hours will be an 8-hour shift in the hours of operation.

Career Growth Opportunities

Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.

PerkSpot - Employee discount program

Pay is $16.00/hour which may be below your state's minimum wage. Please take this into consideration when applying.

Working for you

Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients.

Requirements

• Must be at least 18 years of age with a high school diploma or GED.
• Must be able to submit to a pre-employment screening.
• Must pass the Call Center – Service Skills Assessment and Internet Speed test
• A minimum of 1-year call center experience in telephone customer service or related experience
• Computer literacy and ability to use multiple programs.

Summary

As a Call Center Representative-Medicaid Member Support, you will be supporting our client’s customers as a first point of contact. In this role, you will be responsible for answering calls, providing product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer’s problem. Must be willing to listen, learn, and resolve any customer inquiry.

What you will be doing

• Using a computerized system, responds to South Carolina Medicaid member inquiries in a call center environment using standard scripts and procedures.
• Gathers information, assesses caller needs, researches, and resolves inquiries, and documents calls.
• Provides clear and concise information regarding member eligibility, along with assisting callers with completing their Medicaid applications and providing updates on their application status.
• Follows documented policies and procedures including call handling and escalations.
• Overall acts as an advocate for Medicaid members to ensure their needs are met.
• Navigate across multiple computer screens while accessing and reviewing information from various applications.

Preferred Skills/Experience

• Positive and energetic attitude.
• Ability to communicate clearly and confidently.
• Ability to multi-task and manage time effectively.
• Attention to detail, grammar, and spelling accuracy.
• One year of medical insurance or medical office experience, preferred.
• Call center or professional office experience, preferred.
• Computer system experience with data entry and database documentation knowledge.