Remote Medicaid Customer Care Associate (Bilingual)

Conduent, Inc.; Oregon; Hybrid; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental and vision programs

Life and disability insurance

Retirement savings plan

Paid holidays and PTO

Job summary

Conduent, Inc. is seeking a Remote Medicaid Call Center - Customer Care Associate to deliver quality customer service in the KanCare Contact Center. Training occurs remotely for about seven weeks with camera-on requirements during training, and a variety of shifts will be assigned after training.

The role requires a High School diploma or GED, at least six months in customer service, and proficiency with MS Office. Bilingual Spanish/English candidates receive a pay premium.

Qualifications

• High School diploma or GED; post-secondary education preferred.
• Minimum six months' experience in customer service.
• MS Office, Outlook, and Internet usage experience.

Responsibilities

• Provide quality customer service in the KanCare Contact Center.
• Gather documentation and enter information into systems.
• Answer questions about eligibility and program information.
• Respond to calls courteously, accurately, and concisely.
• Maintain up-to-date knowledge of regulations, policies, and guidelines.
• Complete all assigned training as necessary.

Skills

Bilingual Spanish/English

Customer service

MS Office/Outlook

Education

High School diploma or GED

Post-secondary education preferred

Job description

Conduent, Inc. is seeking a Remote Medicaid Call Center - Customer Care Associate to deliver quality customer service in the KanCare Contact Center. Training occurs remotely for about seven weeks with camera-on requirements during training, and a variety of shifts will be assigned after training.

The role requires a High School diploma or GED, at least six months in customer service, and proficiency with MS Office. Bilingual Spanish/English candidates receive a pay premium.