Remote Medicare Supplement Customer Care Specialist

MaziCTools; United States; Remote; USD 23,419 - 31,684; Part time

Benefits offered by this job

Comprehensive health benefits

401(k) with company match

Paid time off

Tuition reimbursement

Company-paid life insurance

Job summary

MaziCTools is seeking a Customer Service Representative to join their Cigna Healthcare – Medicare Supplemental Benefits team. In this remote role, you'll assist clients by handling inquiries and conducting phone verification interviews guided by federal and Medicare guidelines.

The ideal candidate has a high school diploma with customer service experience, preferably in a call center. The position offers a competitive hourly rate and comprehensive benefits including 401(k) matching and paid time off.

Qualifications

• 1+ years of experience in customer service, preferably in a call center environment.
• Prior insurance experience preferred; Cigna experience a plus.
• Ability to maintain compliance and quality standards.

Responsibilities

• Handle client inquiries via phone in a fast-paced contact center.
• Conduct customer phone verification interviews for all inbound calls.
• Use multiple systems to process applications according to guidelines.

Skills

Customer service

Medicare knowledge

Call center experience

Application processing

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

OnBase

Salesforce

LifePro

Finesse

Verint

Job description

MaziCTools is seeking a Customer Service Representative to join their Cigna Healthcare – Medicare Supplemental Benefits team. In this remote role, you'll assist clients by handling inquiries and conducting phone verification interviews guided by federal and Medicare guidelines.

The ideal candidate has a high school diploma with customer service experience, preferably in a call center. The position offers a competitive hourly rate and comprehensive benefits including 401(k) matching and paid time off.