Medicaid Customer Service Rep — Colorado (Full-Time)

MaziCTools; Los Angeles (CA); Hybrid; USD 48,000 - 63,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Stock purchase plan

Job summary

Aetna Wellbeing in Colorado is seeking a Customer Service Representative to support Medicaid clients by phone, web, and written inquiries. You will guide customers through plan details, answer questions, and help resolve issues with care and courtesy.

The role emphasizes empathy, clear communication, and the ability to manage multiple requests in a fast-paced environment. Full-time, on-site position with strong benefits and opportunities to grow within the organization.

Qualifications

• Bachelor degree required.
• Experience in a call center or service environment preferred.

Responsibilities

• Handle client care requests via phone, web, or written correspondence and resolve issues.
• Advise and guide individuals on benefits plans and resources to help them navigate their plan.
• Record interactions and track contacts with individuals, providers and plan sponsors.

Skills

Customer service

Empathy

Education

Bachelor Degree

Job description

Aetna Wellbeing in Colorado is seeking a Customer Service Representative to support Medicaid clients by phone, web, and written inquiries. You will guide customers through plan details, answer questions, and help resolve issues with care and courtesy.

The role emphasizes empathy, clear communication, and the ability to manage multiple requests in a fast-paced environment. Full-time, on-site position with strong benefits and opportunities to grow within the organization.