Remote Health Plan Call Center Specialist

MaziCTools; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

MaziCTools in the United States is seeking a part-time, remote Call Center Representative to support members, customers and providers with accurate information about plans and services, ensuring timely responses and high-quality service.

You will handle inquiries across benefits, billing, eligibility and general questions, document conversations, and maintain performance metrics while upholding compliance and data privacy.

Qualifications

• Minimum two years of customer service experience or healthcare member-interacting experience.
• English fluency and clear written/verbal communication required.
• Typing test: 30 wpm with ≤5% error.
• Ability to read, respond clearly and think critically.

Responsibilities

• Handle member inquiries across services, billing, eligibility, and general questions.
• Document conversations and follow established procedures to resolve issues.
• Promote quality service while protecting privacy and maintaining compliance.
• Aim for first-contact resolution and high customer satisfaction.

Skills

Communication skills

English fluency

Typing speed 30 wpm

Customer service

Healthcare knowledge

Education

High School Diploma or GED

Job description

MaziCTools in the United States is seeking a part-time, remote Call Center Representative to support members, customers and providers with accurate information about plans and services, ensuring timely responses and high-quality service.

You will handle inquiries across benefits, billing, eligibility and general questions, document conversations, and maintain performance metrics while upholding compliance and data privacy.