Remote Medicaid Customer Care Associate (Bilingual)

Conduent; Kansas; Remote; USD 22.000 - 23.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid holidays

PTO

Zusammenfassung

Conduent is seeking a Medicaid Call Center - Customer Care Associate (Remote) to support the KanCare Clearinghouse program from a Kansas-resident remote location. The role handles eligibility questions, documents interactions, and delivers accurate information while working 8 am – 7 pm CST shifts.

The position offers hourly pay of $16.25, with bilingual Spanish/English opportunities and a benefits package including health, dental and vision, retirement savings, holidays, and PTO.

Qualifikationen

• Minimum of six (6) months’ experience in customer service
• High School diploma or GED equivalent; post-secondary education preferred
• MS Office, Outlook, and Internet usage experience
• Knowledge of Medicaid and managed care programs
• Customer oriented with strong interpersonal and communication skills
• Ability to type 28-30 wpm accurately
• Ability to multi-task, prioritize and manage time
• Strong computer skills for navigating complex software systems

Aufgaben

• Support KDHE’s KanCare programs by providing quality customer service via phone and other systems
• Answer questions about eligibility and provide general program information
• Respond to calls courteously, accurately and concisely
• Maintain up-to-date knowledge of regulations, policies and guidelines
• Enter information into multiple systems with thorough documentation
• Complete all training as required

Jobbeschreibung

Conduent is seeking a Medicaid Call Center - Customer Care Associate (Remote) to support the KanCare Clearinghouse program from a Kansas-resident remote location. The role handles eligibility questions, documents interactions, and delivers accurate information while working 8 am – 7 pm CST shifts.

The position offers hourly pay of $16.25, with bilingual Spanish/English opportunities and a benefits package including health, dental and vision, retirement savings, holidays, and PTO.