Remote Medicaid Customer Care Associate - Bilingual

Conduent; Overland Park (KS); Remote; USD 22,000 - 23,000; Full time

Benefits offered by this job

Health insurance

Dental program

Vision program

Life insurance

Disability insurance

Retirement plan

Paid holidays

PTO

Job summary

Conduent is hiring for a Medicaid Call Center - Customer Care Associate (Remote) to support the KanCare Clearinghouse Program. The role demands gathering documentation, data entry, and delivering quality customer service to applicants in a remote KanCare environment.

Starting January 4, 2027, with various shifts after training, you will handle inquiries about eligibility, provide program information, and ensure accurate information while maintaining confidentiality and compliance with KDHE

Qualifications

• High School diploma or GED equivalent; post-secondary education preferred
• Minimum of six (6) months’ experience in customer service
• MS Office, Outlook, and Internet usage experience
• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
• Knowledge of Medicaid and managed care programs
• Active listening skills
• Customer oriented
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Good interpersonal and written communication skills incl. grammar, spelling, punctuation
• Typing 28-30 wpm accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications
• Strong computer skills with the ability to maneuver in complex software systems

Responsibilities

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Job description

Conduent is hiring for a Medicaid Call Center - Customer Care Associate (Remote) to support the KanCare Clearinghouse Program. The role demands gathering documentation, data entry, and delivering quality customer service to applicants in a remote KanCare environment.

Starting January 4, 2027, with various shifts after training, you will handle inquiries about eligibility, provide program information, and ensure accurate information while maintaining confidentiality and compliance with KDHE