Remote Media Applications Support Specialist (Level 1–2)

Horizon Media Inc.; New York (NY); Remote; USD 70,000 - 88,000; Full time

Benefits offered by this job

Remote work

Exposure to Mediaocean tools

Collaborative environment

Job summary

Horizon Media Inc. is seeking an Application Support Specialist for the Canada Media Applications team.

This temporary, remote role provides hands-on Level 1 and Level 2 support as Horizon transitions to a Horizon-managed Mediaocean environment, supporting Canada operations and North American partners. The candidate will work with Mediaocean Prisma, Spectra Digital, Spectra Linear, OX, NetSuite interfaces, and other applications.

Qualifications

• 5+ years of application support in media environments.
• Hands-on with Mediaocean Prisma and Spectra.
• Experience with ServiceNow for incidents and requests.
• Familiar with master data, billing, and reconciliation processes.

Responsibilities

• Serve as primary application support resource for Horizon Canada across Mediaocean apps.
• Manage Level 1–2 incidents and service requests in ServiceNow.
• Troubleshoot campaign setup, billing, data, and integrations.
• Coordinate with Mediaocean and internal vendors.
• Support cutover, hypercare, and production stabilization.
• Administer user access and security across applications.
• Maintain SOPs, reporting, and continuous improvement.

Skills

Level 1/2 support

ServiceNow

Media Operations

Incident management

Tools

Mediaocean Prisma

Mediaocean Spectra Digital

Spectra Linear

NetSuite interfaces

ServiceNow

Job description

Horizon Media Inc. is seeking an Application Support Specialist for the Canada Media Applications team.

This temporary, remote role provides hands-on Level 1 and Level 2 support as Horizon transitions to a Horizon-managed Mediaocean environment, supporting Canada operations and North American partners. The candidate will work with Mediaocean Prisma, Spectra Digital, Spectra Linear, OX, NetSuite interfaces, and other applications.