Senior Media Operations Engineer - IBMS Specialist (Remote)

Nagarro; United States; Remote; USD 71,000 - 100,000; Full time

Job summary

Nagarro is seeking a Support Lead for Media Operations to guide a remote Canada-based team handling broadcast scheduling and support workflows. The role requires hands-on experience with IBMS/WHATSOn, strong SQL/PLSQL skills, and experience in a service-d desk environment.

You will lead process documentation, coordinate with stakeholders, and drive incident resolution while maintaining high service levels. A technical, analytical mindset and excellent communication are essential.

Qualifications

• Experience leading a team of Application Support Analysts and working in a Service Desk environment.
• Experience with IBMS/WHATSOn or similar broadcasting scheduling platforms.
• Strong SQL/PLSQL and relational database knowledge (Oracle/SQL Server).
• Proficiency with Service Now, Jira or similar ticketing tools.
• Excellent communication, organizational and analytical skills.

Responsibilities

• Lead a team of Application Support Analysts in a fast-paced, remote environment.
• Manage incident resolution workflows and ensure timely escalation.
• Collaborate with stakeholders to document processes and create clear reports.
• Improve service delivery with strategic thinking and leadership.
• Oversee enterprise reporting and scheduling-related tasks.

Skills

Team leadership

SQL/PLSQL

IBMS/WHATSOn

Broadcast scheduling

ServiceNow/Jira

Documentation

Communication

Analytical skills

Education

Undergraduate degree

Tools

ServiceNow

Jira

PowerPoint

Visio

Business Objects

Crystal Reports

Job description

Nagarro is seeking a Support Lead for Media Operations to guide a remote Canada-based team handling broadcast scheduling and support workflows. The role requires hands-on experience with IBMS/WHATSOn, strong SQL/PLSQL skills, and experience in a service-d desk environment.

You will lead process documentation, coordinate with stakeholders, and drive incident resolution while maintaining high service levels. A technical, analytical mindset and excellent communication are essential.