Remote IT Helpdesk Specialist - Level 1

Collage; California; Hybrid; USD 28,000 - 35,000; Full time

Job summary

ProServeIT in Canada is hiring a Systems Administrator to provide remote Level 1 technical support to customers. This full-time role utilizes a suite of tools to deliver a seamless remote support experience for end users.

You will handle inquiries via phone, email, and IM, document tickets, and maintain clear client communication. The position requires after-hours/on-call availability and a customer-first mindset.

Qualifications

• 3+ years IT support experience or completion of a recognized IT program
• Experience with Active Directory, Server 2008+, SQL, Exchange, Azure, AWS, macOS is a plus
• Routing and troubleshooting of network services (ISP, routers, firewalls, TCP/IP)

Responsibilities

• Provide remote Level 1 technical support via phone, email, and chat
• Document and track tickets; communicate updates to customers
• Participate in weekend on-call rotations and after-hours as required

Skills

Communication skills

Verbal and written English

Customer service experience

Problem solving

Troubleshooting

Networking concepts

Time management

Education

Post-secondary IT program

MCTS/MCSE certifications

Tools

ConnectWise

Kaseya

Azure

Office 365

VMware

Hyper-V

Citrix XenApp/XenDesk

Job description

ProServeIT in Canada is hiring a Systems Administrator to provide remote Level 1 technical support to customers. This full-time role utilizes a suite of tools to deliver a seamless remote support experience for end users.

You will handle inquiries via phone, email, and IM, document tickets, and maintain clear client communication. The position requires after-hours/on-call availability and a customer-first mindset.