Associate Principal Engineer - Support Lead - Media Operations (Fully Remote)

Nagarro; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Nagarro is seeking a senior leader to head a team of Application Support Analysts in media operations, overseeing broadcast management and scheduling systems. You will drive IT ticket resolution and service desk workflows in a dynamic, non-hierarchical environment.

Remote position based in Canada with opportunities to collaborate with global teams across 40 countries. 10+ years of IBMS/WHATSOn experience, strong SQL/Oracle PL/SQL, and familiarity with ServiceNow and Jira are required.

Qualifications

• Minimum 10 years of experience with IBMS or WHATSOn.
• Strong SQL and Oracle PL/SQL knowledge.
• Experience with ServiceNow, Jira, and process documentation.

Responsibilities

• Lead a team of Application Support Analysts in media operations.
• Manage support for broadcast management and scheduling systems.
• Oversee IT ticket resolution and service desk workflows.

Skills

Team leadership

SQL

Oracle PL/SQL

Tools

ServiceNow

Jira

Job description

• Lead a team of Application Support Analysts in media operations.
• Manage support for broadcast management and scheduling systems.
• Oversee IT ticket resolution and service desk workflows.

Qualifications:

• Minimum 10 years of experience with IBMS or WHATSOn.
• Strong SQL and Oracle PL*SQL knowledge.
• Experience with Service Now, Jira, and process documentation.

Work Culture:

• Dynamic and non-hierarchical environment.
• Emphasis on innovation and strategic thinking.
• Equal opportunity employer celebrating diversity.

Additional Info:

• Remote position based in Canada.
• Full-time or contractor employment.
• Opportunity to work with global teams across 40 countries.

Nagarro

Nagarro is a digital product engineering company that builds products, services, and experiences across all devices and digital mediums. With over 18,000 experts in 40 countries, their culture is dynamic and non-hierarchical, focused on inspiring and delighting customers.