Remote Application Support Specialist — Media Systems

Horizon Media; United States; Remote; USD 70,000 - 87,000; Full time

Job summary

Horizon Media is seeking an Applications Support Specialist to provide hands-on Level 1 and Level 2 support for Horizon Canada as it transitions to a Horizon‑managed Mediaocean environment. The role reports to the VP, Business Operations and collaborates with Canada Media Operations, Finance, Shared Services, Financial Systems, Technology, Security, and external partners.

The successful candidate will troubleshoot campaign setup, data flows, access, and reconciliation, coordinate with Mediaocean

Qualifications

• 5+ years of application support experience in advertising/media environments.
• Hands-on experience supporting Mediaocean Prisma and Mediaocean Spectra Digital and Linear.
• Experience providing Level 1 and Level 2 production support via ServiceNow or similar platform.
• Experience supporting media planning, billing, reconciliation, master data, reporting, and access workflows.
• Ability to work remotely within North America and collaborate across multiple locations.

Responsibilities

• Serve as the primary application support resource for Horizon Canada across Mediaocean apps.
• Manage Level 1 & 2 incidents, requests, problems, and escalations in ServiceNow with SLA adherence.
• Troubleshoot campaign setup, billing, reconciliation, data, and access issues; document findings.
• Coordinate with Mediaocean, internal owners, Technology teams, and external vendors.
• Assist in cutover, hypercare, and stabilization until Canadian environment is reliable.

Skills

Troubleshooting

Customer service

Incident management

Remote work

Documentation

Tools

Mediaocean Prisma

Mediaocean Spectra

ServiceNow

NetSuite

Job description

Horizon Media is seeking an Applications Support Specialist to provide hands-on Level 1 and Level 2 support for Horizon Canada as it transitions to a Horizon‑managed Mediaocean environment. The role reports to the VP, Business Operations and collaborates with Canada Media Operations, Finance, Shared Services, Financial Systems, Technology, Security, and external partners.

The successful candidate will troubleshoot campaign setup, data flows, access, and reconciliation, coordinate with Mediaocean