Remote Maternal Health Care Navigator

MAÉ Health; Oregon; Hybrid; USD 44,000 - 52,000; Full time

Job summary

Mae Health is seeking a Care Coordinator to support Medicaid members by navigating services, coordinating care plans, and connecting families with resources. You will conduct needs assessments, document activities, and liaise with internal teams and external partners.

The role requires 3–5 years in social work, nursing, healthcare, or care coordination, with excellent communication and organizational skills. This is a fully remote position within Mae-approved U.S.

Qualifications

• 3-5 years of experience in social work, nursing, healthcare, care coordination, or related field.
• Knowledge of care coordination, referral management, and community resources.
• Experience building relationships with patients, members, clients, or healthcare partners.
• Strong organizational skills and ability to manage competing priorities.
• Excellent written and verbal communication skills.
• Comfort conducting frequent telephone outreach and maintaining electronic records.
• Proficiency with digital systems used for communication, documentation, and care coordination.
• Ability to work independently and collaboratively in a remote environment.

Responsibilities

• Conduct comprehensive member needs assessments addressing physical, medical, behavioral, psychosocial, environmental, and financial factors.
• Identify barriers to care and connect members with appropriate healthcare services and community programs.
• Support members in participating actively in healthcare decisions with their providers.
• Coordinate care plans, referrals, and follow-up activities with payer care management teams.
• Identify and elevate high-risk factors and quality-of-care concerns through established channels.
• Build trusted relationships with members through compassionate, culturally responsive communication.
• Use motivational techniques to encourage participation and follow-through.
• Conduct outreach by telephone, text, and email to maintain engagement.
• Document assessments, outreach activities, referrals, and interactions accurately in designated systems.
• Maintain consistent communication with members and care partners.
• Serve as a liaison between members, Mae's internal teams, and external partners.

Job description

Mae Health is seeking a Care Coordinator to support Medicaid members by navigating services, coordinating care plans, and connecting families with resources. You will conduct needs assessments, document activities, and liaise with internal teams and external partners.

The role requires 3–5 years in social work, nursing, healthcare, or care coordination, with excellent communication and organizational skills. This is a fully remote position within Mae-approved U.S.