Remote Care Navigator: Social Services Access

Mom’s Meals; United States; Remote; USD 26,000 - 37,000; Full time

Benefits offered by this job

Referral bonuses from day 1

Weekly paychecks

PTO, 401k, & full benefits

Job summary

Mom’s Meals is seeking a Care Navigator to conduct social care screenings, eligibility assessments, and referral coordination for Medicaid members and related programs. This remote role requires telephonic navigation, documentation, and collaboration with community organizations to connect clients with resources.

The position reports to the Care Navigation Program Manager and may require occasional travel to Iowa or New York.

Qualifications

• Minimum of two years’ experience in a healthcare, social service, or behavioral health setting.
• Ability to document accurately in compliance with regulatory and organizational requirements.
• Prior in-person or telephonic client interactions.
• Excellent written, verbal, and interpersonal communication skills.
• Strong organizational skills to manage multiple priorities simultaneously.

Responsibilities

• Conduct standardized health-related social needs screenings per state and program requirements.
• Complete eligibility assessments and supporting documentation for social care services.
• Initiate, monitor, and close referrals in designated platforms.
• Document service activities and time spent for billing and reporting.
• Coordinate with healthcare providers, managed care organizations, and community organizations to support continuity of care.

Skills

Healthcare experience

Empathy

Documentation

Telephonic communication

Time management

Independent work

Tools

Microsoft Excel

Job description

Mom’s Meals is seeking a Care Navigator to conduct social care screenings, eligibility assessments, and referral coordination for Medicaid members and related programs. This remote role requires telephonic navigation, documentation, and collaboration with community organizations to connect clients with resources.

The position reports to the Care Navigation Program Manager and may require occasional travel to Iowa or New York.