Remote Mandarin-Speaking Customer Success Specialist

Think Academy International; San Jose (CA); Hybrid; USD 50,000 - 74,000; Full time

Job summary

Think Academy International is seeking a Customer Success Specialist (Mandarin Required) for a remote, full-time contractor position. The role focuses on supporting enrolled students and families, ensuring a positive learning journey, and coordinating with teaching and operations teams.

Key qualifications include Mandarin fluency, strong communication, and customer-service experience. Hours are 40 per week with PST shifts (5am–1pm or 12pm–8pm) and weekend availability preferred.

Qualifications

• Mandarin speaking and writing is required for this position.
• Experience in customer service or customer success is highly desirable.
• Strong communication and organizational skills.
• Ability to learn quickly and handle multiple tasks.
• Proficient with multiple communication tools and internal systems.

Responsibilities

• Provide ongoing support to enrolled students and parents, responding promptly to inquiries and resolving issues throughout the learning journey.
• Serve as a trusted point of contact for families and deliver professional guidance and assistance.
• Monitor student progress and parent needs, ensuring a positive learning experience.
• Assist with course scheduling, class changes, leave requests, and other academic support services.
• Handle parent feedback and concerns professionally and empathetically.
• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

Skills

Mandarin language

English language

Customer service

Communication skills

Problem solving

Job description

Think Academy International is seeking a Customer Success Specialist (Mandarin Required) for a remote, full-time contractor position. The role focuses on supporting enrolled students and families, ensuring a positive learning journey, and coordinating with teaching and operations teams.

Key qualifications include Mandarin fluency, strong communication, and customer-service experience. Hours are 40 per week with PST shifts (5am–1pm or 12pm–8pm) and weekend availability preferred.