Remote Mandarin-Speaking CSM & Training Lead

Guarantors Technology Service Inc; United States; Remoto; USD 223.000 - 272.000; Tempo pieno

Descrizione del lavoro

Guarantors Technology Service Inc. seeks a Customer Success Manager to oversee team performance and align initiatives with the Underwriting Operations group. The role involves talent development, hiring decisions, payroll, and training a team of trainers.

Remote work is permitted, reflecting the company’s flexible work policy. The position requires a Master’s degree in enterprise risk management or finance, with graduate coursework in Insurance and Operational risk management.

Competenze

• Master's degree in enterprise risk management or finance.
• Graduate coursework in Insurance risk management.
• Graduate coursework in Operational risk management.

Mansioni

• Serve as the point of contact for overall team performance.
• Receive feedback from direct reports and work with the Underwriting Operations team to prioritize initiatives.
• Make hiring decisions, schedule your team, and process payroll.
• Identify and groom promising talent on the team; ensure all members are trained on company initiatives.
• Train a team of trainers for new hire and ad hoc training.
• Administer Performance Improvement Plans when necessary to guide the team.
• Telecommuting and working from home permitted.

Conoscenze

Mandarin Fluency

Formazione

Master's degree in ERM or Finance

Descrizione del lavoro

Guarantors Technology Service Inc. seeks a Customer Success Manager to oversee team performance and align initiatives with the Underwriting Operations group. The role involves talent development, hiring decisions, payroll, and training a team of trainers.

Remote work is permitted, reflecting the company’s flexible work policy. The position requires a Master’s degree in enterprise risk management or finance, with graduate coursework in Insurance and Operational risk management.