Mandarin-Speaking Customer Success Analyst (Remote)

Guarantors Technology Service Inc; United States; On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

Health savings account

Flexible spending accounts

401(k)

Generous PTO and paid holidays

Flexible working hours

Paid parental leave

Disability insurance

Job summary

The Guarantors is seeking a Customer Success Analyst (Mandarin Speaking) to help renters qualify for their dream homes as we rapidly expand across the United States. This role is ideal for a proactive problem solver who thrives in a fast paced, inclusive team.

You will manage a pipeline of deals, follow up with customers by phone and email, and collect data to fuel product improvements. Fluency in English and Mandarin, a degree or equivalent, strong analytical skills, and a team-oriented,

Qualifications

• Bachelor’s degree or equivalent experience.
• Roll up your sleeves mentality to research and learn.
• Empathy, integrity, and a sense of humor.
• Highly organized and detail-oriented.
• Customer-centric mindset.
• Team-oriented attitude.
• Strong math and analytical skills.
• Able to multitask and adapt to change.
• Fluency in English and Mandarin.

Responsibilities

• Manage a pipeline of deals and proactively follow up with customers to move deals forward and drive revenue.
• Communicate with customers via phone and email in a wide range of situations that require a unique approach.
• Gather data on customer communications and engagement to fuel product improvements.

Skills

Bachelor's degree

Roll up your sleeves mentality

Empathy

Integrity

Sense of humor

Organized and detail-oriented

Customer-centric mindset

Team-oriented attitude

Strong math and analytical skills

Multitasking and adaptability

English & Mandarin fluency

Education

Bachelor’s degree in a related field or equivalent experience

Tools

Zendesk

Hubspot

Slack

Zoom

Job description

The Guarantors is seeking a Customer Success Analyst (Mandarin Speaking) to help renters qualify for their dream homes as we rapidly expand across the United States. This role is ideal for a proactive problem solver who thrives in a fast paced, inclusive team.

You will manage a pipeline of deals, follow up with customers by phone and email, and collect data to fuel product improvements. Fluency in English and Mandarin, a degree or equivalent, strong analytical skills, and a team-oriented,