Customer Success Manager

theguarantors-open-positions; United States; Remote; USD 210,000 - 284,000; Full time

Benefits offered by this job

Telecommuting allowed

Job summary

TheGuarantors is hiring a Customer Success Manager in the United States to oversee team performance and drive initiatives with the Underwriting Operations group. The role includes hiring, scheduling, payroll, and developing talent through training programs.

Must possess Mandarin fluency and a Master’s degree in enterprise risk management or finance, with graduate coursework in Insurance and Operational risk management. Telecommuting is permitted.

Qualifications

• Must be fluent in Mandarin, both spoken and written.
• Requires a master's degree in enterprise risk management or finance.
• No experience required, but graduate coursework in Insurance risk management and Operational risk management is required.

Responsibilities

• Serve as the point of contact for the overall performance of the team.
• Work with the Underwriting Operations team to prioritize initiatives.
• Make hiring decisions, schedule your team, and process payroll.
• Identify and groom promising talent and train a team of trainers.

Skills

Mandarin fluency

Leadership

Team management

Training

Education

Master's degree in enterprise risk management or finance

Graduate coursework in Insurance risk management

Graduate coursework in Operational risk management

Job description

TheGuarantors is a fintech company helping multifamily owners and operators mitigate leasing risk while expanding access for renters. With a deep understanding of owner, operator, and renter needs, we believe renters deserve better access to the home of their choice and operators deserve greater protection and growth opportunities. That's why we're leveraging our real estate expertise and using AI-driven renter underwriting to help operators qualify renters faster while mitigating the financial risk of renter default. With $7B+ in lease value protected, we work with 9 of the country's top 10 operators, are the #1 lease guarantee provider nationwide, and have consistently been named one of Inc. 5000's fastest-growing companies, Forbes' Best Startup Employers, Deloitte's Technology Fast 500.

Customer Success Manager will serve as the point of contact for the overall performance of the team. Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives. Make hiring decisions, schedule your team, and process payroll. Identify and groom promising talent on the team. Ensure that all members of the team are fully trained and up to date on all company initiatives. Train a team of trainers to assist with new hire and other ad hoc training. Administer Performance Improvement Plans when necessary to guide your team to perform up to standard. Telecommuting and working from home permitted.

Must be fluent in Mandarin, both spoken and written. Requires a master's degree in enterprise risk management or finance. No experience required, but must have graduate coursework in Insurance risk management and Operational risk management. The base salary is $247,333/year.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.