Customer Success Manager

Guarantors Technology Service Inc; United States; Remote; USD 223,000 - 272,000; Full time

Job summary

Guarantors Technology Service Inc. seeks a Customer Success Manager to oversee team performance and align initiatives with the Underwriting Operations group. The role involves talent development, hiring decisions, payroll, and training a team of trainers.

Remote work is permitted, reflecting the company’s flexible work policy. The position requires a Master’s degree in enterprise risk management or finance, with graduate coursework in Insurance and Operational risk management.

Qualifications

• Master's degree in enterprise risk management or finance.
• Graduate coursework in Insurance risk management.
• Graduate coursework in Operational risk management.

Responsibilities

• Serve as the point of contact for overall team performance.
• Receive feedback from direct reports and work with the Underwriting Operations team to prioritize initiatives.
• Make hiring decisions, schedule your team, and process payroll.
• Identify and groom promising talent on the team; ensure all members are trained on company initiatives.
• Train a team of trainers for new hire and ad hoc training.
• Administer Performance Improvement Plans when necessary to guide the team.
• Telecommuting and working from home permitted.

Skills

Mandarin Fluency

Education

Master's degree in ERM or Finance

Job description

The Customer Success Manager will serve as the point of contact for the overall performance of the team. Receive feedback and suggestions from direct reports and work with the Underwriting Operations team to prioritize team initiatives. Make hiring decisions, schedule your team, and process payroll. Identify and groom promising talent on the team. Ensure that all members of the team are fully trained and up to date on all company initiatives. Train a team of trainers to assist with new hire and other ad hoc training. Administer Performance Improvement Plans when necessary to guide your team to perform up to standard. Telecommuting and working from home permitted.

Must be fluent in Mandarin, both spoken and written. Requires a master’s degree in enterprise risk management or finance. No experience required, but must have graduate coursework in Insurance risk management and Operational risk management. The base salary is $247,333/year.

TheGuarantors is an Equal Opportunity Employer. We celebrate diversity and are committed to an inclusive environment for all.