Remote Mandarin/English Bilingual Mortgage Processor Trainer

National Mortgage Staffing; Irvine (CA); Remote; USD 34,000 - 41,000; Full time

Benefits offered by this job

Health and dental

Job summary

National Mortgage Staffing is seeking a Remote Bilingual Processor/Trainer fluent in Mandarin and English. The role manages a full Non-QM loan pipeline, trains processors, and supports Mandarin-speaking clients and partners from a fully remote setup.

Based in PST hours, this leadership position requires deep Non-QM experience, proficiency with Encompass or BytePro LOS, and the ability to develop SOPs, workflows, and training resources as the company grows.

Qualifications

• 5+ years of mortgage processing experience required.
• Heavy Non-QM processing experience required.
• Mandarin and English fluency required, spoken and written.
• Ability to work full-time PST hours required.
• Proven experience training processors or managing processing workflows.
• Ability to build SOPs, workflows, checklists, and training materials.

Responsibilities

• Process a full pipeline of Non-QM loans with accuracy, speed, and attention to detail.
• Work on Non-QM products such as VOE, P&L, DSCR, bank statement, asset depletion, foreign national, and similar loan types.
• Serve as a backup processor for the team when needed to keep files moving.
• Onboard and train new internal processors from the ground up.
• Develop training programs for third-party partners and broker shops on Non-QM guidelines and processing best practices.
• Build scalable workflows, SOPs, checklists, and processes to improve team output.
• Act as a Non-QM subject matter expert in client-facing and lender-facing conversations.
• Travel to seminars, expos, conferences, and lender meetings as needed.
• Meet with lenders and wholesale partners to evaluate and help acquire new Non-QM loan products.
• Support Chinese-speaking clients, partners, and lender relationships through Mandarin fluency.
• Help expand the company’s ability to serve Mandarin-speaking borrowers and partners.
• Maintain organization and follow-through while working independently in a remote environment.
• Work full-time PST hours.

Skills

Mortgage processing

Non-QM processing

Mandarin language

English language

Remote work

Training/leadership

Tools

Encompass

BytePro

Google tools

Job description

National Mortgage Staffing is seeking a Remote Bilingual Processor/Trainer fluent in Mandarin and English. The role manages a full Non-QM loan pipeline, trains processors, and supports Mandarin-speaking clients and partners from a fully remote setup.

Based in PST hours, this leadership position requires deep Non-QM experience, proficiency with Encompass or BytePro LOS, and the ability to develop SOPs, workflows, and training resources as the company grows.