Remote Managed Services Specialist: SaaS Client Support

Points North; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings

Time Off

Growth Opportunities

Flexibility

Job summary

Points North, a leading software company in compliance and reporting, seeks a skilled Managed Services Specialist to support clients through the lifecycle. This remote US role requires quarterly travel to Headquarters.

You will manage wage rates, submit reports, help implement services, troubleshoot issues, and keep precise records. Strong communication and problem-solving are essential to connect with clients and resolve technical questions.

Qualifications

• Bachelor’s degree or equivalent and relevant industry experience.
• 3+ years’ experience in a SaaS environment within client services, managed services, professional services, or product support.
• 3+ years’ experience working with data.
• 1+ years’ experience working with payroll and benefit data, highly preferred.
• 1+ years’ experience working with payroll or prevailing wage, highly preferred.

Responsibilities

• Manage and source prevailing wage rates.
• Submit reports on behalf of clients based upon contract terms.
• Supports implementation of Managed Services customers.
• Troubleshoot issues to resolution and directly answer client questions.
• Maintain accurate and up-to-date records of work performed.
• Perform independent work within Points North applications on behalf of clients at their request.
• Respond to client requests via all communication channels including phone and email.
• Capture and maintain all support requests, interactions, and communications.
• Research and source prevailing wage rates on behalf of clients.
• Creates and maintains client-specific process documentation.

Skills

Communication skills

Problem solving

Organizational skills

Attention to detail

Technical issue resolution

Client communication

Software systems

MS Office

Education

Bachelor’s degree or equivalent experience

Job description

Points North, a leading software company in compliance and reporting, seeks a skilled Managed Services Specialist to support clients through the lifecycle. This remote US role requires quarterly travel to Headquarters.

You will manage wage rates, submit reports, help implement services, troubleshoot issues, and keep precise records. Strong communication and problem-solving are essential to connect with clients and resolve technical questions.