Junior Remote SaaS Support Engineer

NDM Global Inc; Dover (DE); On-site; USD 50,000 - 70,000; Full time

Job summary

NDM Global Inc seeks a Support Engineer to assist customers in enhancing their experience with our software solutions. The role involves troubleshooting, ownership of customer inquiries, and operating as a subject matter expert.

Qualified candidates must have a high school diploma and at least 6 months of experience in a SaaS customer service role, with excellent communication skills and the ability to thrive in a remote environment. Must reside in the Western United States.

Qualifications

• Minimum of 6 months experience in SaaS product based customer service role.
• Must live in the Western United States.

Responsibilities

• Take ownership to timely resolution of customer inquiries.
• Investigate and troubleshoot customer inquiries.
• Assist customers to solutions in a timely manner.
• Testing product/software change requests.
• Develop and maintain product documentation.
• Develop training materials, how-to guides, solution articles.
• Operate as a subject matter expert on our software products.
• Provide feedback to improve software usability.
• Continuous monitoring of systems utilized.
• Communicate in a clear and professional manner.
• Utilize technical documentation to investigate and resolve problems.
• Actively look for ways to improve and help customers.

Skills

Problem solving mentality

Excellent communication skills (oral and written)

Fluency in English

Education

High School Diploma or equivalent

Job description

NDM Global Inc seeks a Support Engineer to assist customers in enhancing their experience with our software solutions. The role involves troubleshooting, ownership of customer inquiries, and operating as a subject matter expert.

Qualified candidates must have a high school diploma and at least 6 months of experience in a SaaS customer service role, with excellent communication skills and the ability to thrive in a remote environment. Must reside in the Western United States.