Remote SaaS Managed Services Specialist

Points North; BLOOMINGTON (MN); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Retirement Savings

Time Off (PTO, Holidays, VTO)

Growth Opportunities

Flexibility

Job summary

Points North, the leading software company in the compliance and reporting space, is seeking a skilled Managed Services Specialist to support clients during the Managed Services lifecycle. This role offers remote work from anywhere in the United States with travel to headquarters.

You will manage prevailing wage rates, submit client reports, troubleshoot issues, maintain documentation, and respond to client inquiries across channels.

Qualifications

• Bachelor’s degree or equivalent experience in the industry.
• 3+ years in a SaaS environment within client services, managed services, or product support.
• 3+ years’ experience working with data.

Responsibilities

• Manage and source prevailing wage rates.
• Submit reports on behalf of clients based upon contract terms.
• Supports implementation of Managed Services customers.
• Troubleshoot issues to resolution and directly answer client questions.
• Maintain accurate and up-to-date records of work performed.
• Perform independent work within Points North applications on behalf of clients at their request.
• Respond to client requests via all communication channels including phone and email.
• Capture and maintain all support requests, interactions, and communications.
• Research and source prevailing wage rates on behalf of clients.
• Creates and maintains client-specific process documentation.

Skills

Strong communication

Problem solving

Organizational skills

Attention to detail

Technical issue resolution

Experience with software systems

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Payroll data tools

Job description

Points North, the leading software company in the compliance and reporting space, is seeking a skilled Managed Services Specialist to support clients during the Managed Services lifecycle. This role offers remote work from anywhere in the United States with travel to headquarters.

You will manage prevailing wage rates, submit client reports, troubleshoot issues, maintain documentation, and respond to client inquiries across channels.