Remote Maintenance & Operations Manager

Jobs for Humanity

Florida

Remote

USD 90,000 - 130,000

Full time

2 days ago

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Benefits offered by this job

Permanent work-from-home

Overtime opportunities

Career growth

Recognition on results

Cutting-edge technology

Collaborative culture

Job summary

Cube Care Company is seeking an experienced Maintenance & Operations Manager to steer daily maintenance and laundry services, coordinating remote admin staff with technicians, drivers, and laundry personnel to ensure timely, documented, and billable work. You will monitor KPIs, resolve issues, and drive improvements to Odoo/CRM workflows.

The role emphasizes ownership, hands-on leadership, and the ability to optimize processes across multiple teams in a fully remote environment.

Qualifications

Experience managing maintenance, field service, facilities, laundry, or similar operations.
Experience supervising remote and field-based teams.
Strong Odoo/CRM or ERP experience.
Experience with scheduling, invoicing, reporting, and KPIs.
Strong organizational, analytical, communication, and problem-solving skills.
Ability to work independently and take ownership of operational performance.

Responsibilities

Oversee daily maintenance and laundry operations.
Manage remote administrative staff, field technicians, drivers, and laundry personnel.
Oversee scheduling of maintenance services, curtain installations/removals, laundry pickups, and deliveries.
Ensure services are completed on time and according to customer and contractual requirements.
Monitor employee workloads, productivity, deadlines, and performance.
Establish and manage departmental KPIs and implement corrective actions when targets are not met.
Oversee service documentation and invoicing to ensure completed billable work is accurately captured and submitted.
Monitor laundry operations, turnaround times, deliveries, and outstanding orders.
Review operational reports and identify delays, discrepancies, inefficiencies, and customer-service issues.
Coordinate with accounting, sales, scheduling, and operations teams to resolve issues.
Support CRM development, Odoo workflow improvements, system testing, data migration, and process automation.
Develop and improve standard operating procedures and employee workflows.
Prepare consolidated weekly management reports covering operations, employees, invoicing, CRM development, costs, and customer issues.
Proactively identify operational problems, make decisions within assigned authority, and ensure issues are resolved without constant senior management intervention.