Remote Cleaning Operations Coordinator

Placements24; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary package

Remote training & development

Job summary

Placements24 is seeking a Remote Cleaning Operations Coordinator to manage scheduling, resource allocation, and client communications for cleaning services across client sites nationwide.

The role is fully remote, requiring strong organizational skills, attention to detail, and excellent communication. You will coordinate with field teams, monitor metrics, and drive process improvements to ensure high-quality service delivery.

Qualifications

• Proven experience in operations coordination, logistics, or management within cleaning or facilities management.
• Strong understanding of cleaning operations, scheduling, and resource management.
• Excellent organizational and time-management skills, with the ability to multitask.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in using scheduling software, project management tools, and virtual communication platforms.
• Ability to work independently and as part of a remote team.
• A proactive approach to problem-solving and process improvement.
• Detail-oriented with a strong focus on delivering high-quality service.

Responsibilities

• Coordinate and schedule cleaning staff and resources for client locations remotely.
• Ensure optimal deployment of personnel and equipment to meet service agreements and client needs.
• Act as a primary point of contact for clients regarding service scheduling, updates, and inquiries.
• Collaborate with on-site supervisors to ensure service quality and address operational challenges.
• Monitor performance metrics and generate reports on operational efficiency and client satisfaction.
• Assist in developing and implementing cleaning procedures and best practices.
• Manage communication flows between clients, field teams, and management.
• Maintain accurate records of schedules, staff assignments, and service delivery.
• Troubleshoot and resolve operational issues that arise during service delivery.

Skills

Scheduling software

Remote work

Organizational skills

Communication

Problem solving

Multitasking

Facilities management

Tools

Scheduling software

Project management tools

Virtual communication platforms

Job description

About the Role

Our client, a national provider of specialized cleaning services, is seeking a Remote Cleaning Operations Coordinator. This role is integral to the smooth functioning of our cleaning operations across various client sites. Working entirely remotely, you will be responsible for scheduling, resource allocation, quality assurance coordination, and client communication. The ideal candidate is highly organized, detail-oriented, possesses excellent communication skills, and has a strong understanding of cleaning operations management principles. This is a fantastic opportunity to manage cleaning operations from the comfort of your home office, influencing service delivery across the country.

Key Responsibilities

• Coordinate and schedule cleaning staff and resources for various client locations remotely.
• Ensure optimal deployment of personnel and equipment to meet service agreements and client needs.
• Act as a primary point of contact for clients regarding service scheduling, updates, and inquiries.
• Collaborate with on-site supervisors and teams to ensure service quality and address operational challenges.
• Monitor performance metrics and generate reports on operational efficiency and client satisfaction.
• Assist in the development and implementation of cleaning procedures and best practices.
• Manage communication flows between clients, field teams, and management.
• Maintain accurate records of schedules, staff assignments, and service delivery.
• Troubleshoot and resolve operational issues that arise during service delivery.

Requirements

• Proven experience in operations coordination, logistics, or management within the cleaning or facilities management industry.
• Strong understanding of cleaning operations, scheduling, and resource management.
• Excellent organizational and time-management skills, with the ability to multitask effectively.
• Exceptional communication and interpersonal skills, both written and verbal.
• Proficiency in using scheduling software, project management tools, and virtual communication platforms.
• Ability to work independently and as part of a remote team.
• A proactive approach to problem-solving and process improvement.
• Detail-oriented with a strong focus on delivering high-quality service.
• Previous remote work experience is a significant advantage.

Benefits

• Fully remote position offering significant work-life balance.
• Competitive salary package reflecting your operational expertise.
• Opportunity to play a key role in the operational success of a national cleaning service provider.
• Access to ongoing training and professional development in operations management.
• A supportive and collaborative remote work environment.
• Contribute to maintaining high standards of cleanliness and client satisfaction nationwide.