Luxury Client Concierge Remote Account Support

ASSA ABLOY Sicherheitstechnik GmbH; Wyomissing (Berks County); Hybrid; USD 55,000 - 80,000; Full time

Benefits offered by this job

Hybrid work model

Luxury brand exposure

Job summary

ASSA ABLOY Group is seeking an Account Representative to manage luxury client relationships and deliver a high-touch service experience. The role acts as the liaison between clients and internal teams, ensuring timely responses, tailored guidance, and flawless execution in a hybrid office environment.

Candidates should bring 2-5 years in customer service or account coordination, strong communication, and proficiency with CRM systems and standard tools.

Qualifications

• 2-5 years of experience in customer service, account coordination, or client support roles.
• Strong communication and interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and standard business tools (Outlook, Teams, Excel, Salesforce).
• Ability to work independently in a remote setting while maintaining accountability.

Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring a seamless and elevated customer experience.
• Build and maintain long-term, trust-based relationships.
• Understand client needs and provide tailored support and guidance.
• Respond promptly to client and sales rep inquiries, requests, and concerns.
• Resolve issues with professionalism, discretion, and attention to detail.
• Anticipate client needs and proactively provide solutions and recommendations.
• Support account maintenance activities, including status updates and service coordination.
• Ensure accurate handling of client requests, orders, and follow-ups.
• Act as a liaison between clients and internal teams to ensure execution and follow-through.
• Deliver a white-glove, personalized service experience aligned with luxury brand standards.
• Maintain expert-level knowledge of products, craftsmanship, and brand positioning.
• Represent the brand with professionalism, polish, and attention to detail.
• Partner with internal teams to support a seamless client experience.
• Participate in monthly in-office collaboration sessions and trainings.
• Share client insights and feedback to support continuous improvement.
• Maintain accurate account records and client interactions in CRM systems.
• Track service activity and provide updates as needed.
• Prepare basic reports, documentation, and client communications.

Skills

Relationship-building

Communication

Prioritization

CRM proficiency

Independent work

Tools

CRM systems

Outlook

Teams

Excel

Salesforce

Job description

ASSA ABLOY Group is seeking an Account Representative to manage luxury client relationships and deliver a high-touch service experience. The role acts as the liaison between clients and internal teams, ensuring timely responses, tailored guidance, and flawless execution in a hybrid office environment.

Candidates should bring 2-5 years in customer service or account coordination, strong communication, and proficiency with CRM systems and standard tools.