Remote Loyalty & Travel Concierge Support Specialist

International SOS; Alton (IL); Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

Paid training

401K (Retirement Plan)

Medical, Dental & Vision benefits

Remote Work from home opportunity

Job summary

Aspire Lifestyles is hiring remote Customer Service Representatives to support global client programs. You will handle inbound requests via phone, email, and chat, providing accurate, timely solutions and professional service for lifestyle and loyalty programs.

The role is permanent, full-time with fixed schedules, paid training, and benefits. Minimum 2 years in interactive customer service and hospitality, travel, or loyalty program experience are valued.

Qualifications

• Minimum 2 years of interactive customer service experience.
• Call center or high-volume service experience preferred.
• Hospitality, travel, or loyalty program experience is highly valued.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Manage inbound customer requests through phone, email, and chat
• Provide accurate and timely support for customer inquiries and service requests
• Assist customers with travel-related or lifestyle loyalty program needs
• Document interactions and manage cases using company systems
• Maintain quality standards while meeting service and performance metrics

Skills

Customer service

Problem solving

Communication

Spanish

French

Mandarin

Cantonese

Portuguese

Education

High school diploma

Tools

CRM software

Job description

Aspire Lifestyles is hiring remote Customer Service Representatives to support global client programs. You will handle inbound requests via phone, email, and chat, providing accurate, timely solutions and professional service for lifestyle and loyalty programs.

The role is permanent, full-time with fixed schedules, paid training, and benefits. Minimum 2 years in interactive customer service and hospitality, travel, or loyalty program experience are valued.