Remote Logistics Support Associate – Shipments & Dispatch

OnTrac; United States; A distancia; USD 26.000 - 33.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) with company match

Flexible vacation

Floating holidays

Paid sick leave

Paid holidays

Parental leave

Descripción de la vacante

OnTrac is seeking a Logistics Support I to help ensure smooth, timely delivery operations. The role emphasizes professional customer communication, precise shipment coordination, and proactive disruption management in a fast-paced environment.

You will monitor shipments, schedule pickups, and assist drivers and vendors to meet customer expectations while adhering to company policies and security guidelines.

Formación

• High school diploma or equivalent required.
• Clear and professional communication via phone and email.
• Industry knowledge in logistics, transportation, or dispatch.
• Must adhere to OnTrac security guidelines and policies.

Responsabilidades

• Communicate professionally with customers by phone and email, respond to inquiries, and review shipment documentation for accuracy.
• Manage new order requests, schedule pickups and deliveries, and ensure execution aligns with customer and vendor requirements.
• Monitor active shipments, track air waybills and flights, review driver updates, and maintain shipment statuses.
• Identify disruptions, develop alternate plans to maintain service continuity, and escalate with detailed resolutions.
• Coordinate driver performance and investigate delays, providing escalations and resolutions to leadership.

Conocimientos

Customer service

Communication skills

Logistics knowledge

Problem solving

Educación

High school diploma or equivalent

Descripción del empleo

OnTrac is seeking a Logistics Support I to help ensure smooth, timely delivery operations. The role emphasizes professional customer communication, precise shipment coordination, and proactive disruption management in a fast-paced environment.

You will monitor shipments, schedule pickups, and assist drivers and vendors to meet customer expectations while adhering to company policies and security guidelines.